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Help » Frequently Asked Questions
Can I get a taller z axis on my machine?
We get a lot of requests for taller z axes on our machines. While we can do some things to get you a taller z, there are several things to consider before going this route.

Machine stiffness... (view full topic)

Do you ship internationally? How much does it cost?
We definitely do! As much as possible, we ship everything in USPS flat rate priority mail boxes. This saves on customs duties for our customers.

As to cost, a large flat rate box cost is aroun... (view full topic)

How accurate will my machine be with your parts?
This is a difficult question to answer with a single number, as the accuracy of a machine is dependent upon multiple factors, including the machine size and design, the components used, and the time a... (view full topic)
How much will it cost to ship a 4848 or 4896 machine kit to Aust
We get asked this a lot, and we are happy to serve international customers! However, UPS shipping rates outside of North America are extremely high. The 4' x 4' kit weighs 200-300 lbs, and the 4' x ... (view full topic)
I'm builing a Joe's R&P machine. What do I need from you guys?
Welcome Joe's customers! For an R&P machine, you will want 3 of our rack and pinion drive systems. If you are building a standard hybrid machine, then you will need the 3/8" pivot option, as the ra... (view full topic)
My computer doesn't have a parallel port. Can I just get a USB
This is a question we get fairly often, and unfortunately standard converters will not work. The reason is that both Mach 3 and EMC2 depend not only on the signals coming out of the parallel port, bu... (view full topic)
Should I choose Nema 23 or Nema 34 motors to cut aluminum/oak/et
While the motors that drive a system are important components, they are not the determining factors in what materials can be cut -- this is far more a function of the mechanical stiffness of the machi... (view full topic)
Where are you guys located?
Good question! We're in North Bend WA (close to Seattle) in the good ole US of A.
Which is better, a screw or rack and pinion drive?
The short answer is that both are good for different applications. Each has its pluses and minuses:

Price ACME is typically less expensive, even in multiple start systems.

Maxim... (view full topic)

Why do your R&P units use a belt? Why not direct drive?
While it is possible to drive a system with a gear directly mounted on the motor shaft, there are two severe limitations this introduces.

Torque First and foremost, without a reduction ... (view full topic)

Why is the Nema 34 prewired kit so much more than the DIY kit?
In general, both of the Nema 34 electronics kits are a very different setup from our Nema 23 kits. The higher current motors require separate drives, and a separate breakout board is required to isol... (view full topic)
Why should I buy your motors? Company XX has higher torque motor
We get this question a lot: "Company XXX sells motors with a super high stall torque (oz-in) rating -- won't I get better performance from these higher torque motors"? The answer may surprise you!

... (view full topic)